Privacy policy

Effective Date: March 19, 2026

This Privacy Policy explains how I LIKE BASIC PTY LTD ("Company," "we," "us," or "our") collects, uses, stores, and protects your personal information when you use Bulker ("Service"). We are committed to protecting your privacy and handling your data responsibly.

1. Information We Collect

1.1 Information You Provide

  • Account Information: Email address, name, and password when you create an account
  • Profile Information: Optional details you add to your profile
  • Payment Information: Billing details and payment method information for subscriptions (processed securely by Stripe; see Stripe's Privacy Policy)
  • Chat Content: Questions, prompts, and content you submit when using the Service
  • Communications: Information you provide when contacting our support team

1.2 Information Collected Automatically

  • Usage Data: How you interact with the Service, features used, and chat information
  • Device Information: Browser type, operating system, and device identifiers
  • Log Data: IP address, access times, pages viewed, and referring URLs
  • Cookies and Similar Technologies: Information collected through cookies and analytics tools
  • Analytics: We use Google Analytics to understand how visitors use our Service. Google Analytics collects information such as how often users visit the site, what pages they visit, and what other sites they used prior to coming to our site
  • Security Verification: We use Google reCAPTCHA to protect the Service from bots and abuse. reCAPTCHA collects hardware and software information (such as device and application data) and sends it to Google for analysis

2. How We Use Your Information

We use your information to:

  • Provide the Service: Process your requests, generate AI persona responses, and deliver the features you use
  • Manage Your Account: Create and maintain your account, process payments, and manage subscriptions
  • Improve the Service: Analyze usage patterns, develop new features, and enhance user experience
  • Communicate with You: Send service updates, respond to inquiries, and provide customer support
  • Ensure Security: Detect and prevent fraud, abuse, and security threats
  • Comply with Legal Obligations: Meet applicable legal requirements and respond to legal requests
  • Enforce Fair Use: Monitor usage patterns to enforce usage limits, prevent abuse, and ensure fair access for all users

3. Data Storage and Retention

3.1 Where Your Data is Stored

Your data is stored on secure cloud infrastructure. Data may be processed in various locations, including Australia, the United States, and other countries where our service providers operate. We ensure appropriate safeguards are in place for international data transfers.

3.2 Per-User Data Storage

All your chats, conversations, and generated content are stored separately under your user account. This data is associated with your account and is not shared with other users.

3.3 Retention Period

We retain your personal information for as long as your account is active or as needed to provide the Service. After account deletion, we may retain certain information as required by law or for legitimate business purposes (such as resolving disputes or enforcing our agreements).

4. Data Sharing

We do not sell your personal information. We may share your information with:

  • Service Providers: Third parties who help us operate the Service, including Firebase/Google Cloud (hosting and infrastructure), Stripe (payment processing), and MailerSend (transactional email)
  • AI Model Providers: Your prompts and content are processed by Google Gemini to generate AI persona responses. Under our paid API agreement, Google does not use your content for model training
  • Analytics Providers: We use Google Analytics to analyze Service usage. Google's use of your data is governed by their Privacy Policy. You can opt out using the Google Analytics Opt-out Browser Add-on
  • Security Providers: We use Google reCAPTCHA to protect against bots and abuse. Your use of reCAPTCHA is subject to Google's Privacy Policy and Terms of Service
  • Legal Requirements: When required by law, court order, or government request
  • Business Transfers: In connection with a merger, acquisition, or sale of assets
  • With Your Consent: When you explicitly authorize sharing

5. Your Rights and Choices

5.1 Access and Portability

You can access your account data through the Service. You may request a copy of your personal data in a portable format.

5.2 Correction

You can update your account information directly through the Service. For other corrections, please contact us.

5.3 Deletion

You have the right to delete your data. You can request deletion of your account and associated data by contacting us at support@getbulker.ai. Upon request, we will delete your personal information, chats, and generated content, except where retention is required by law or for legitimate business purposes.

5.4 Opt-Out

  • Marketing Communications: You can unsubscribe from promotional emails using the link provided in each email
  • Cookies: You can manage cookie preferences through your browser settings
  • Analytics: You can opt out of certain analytics tracking

5.5 Account Restriction

You may request that we restrict processing of your data in certain circumstances, such as when you contest the accuracy of the data.

6. Security

We implement industry-standard security measures to protect your data, including:

  • Encryption of data in transit and at rest
  • Access controls and authentication requirements
  • Regular security assessments and monitoring
  • Secure coding practices and vulnerability management

While we strive to protect your information, no method of transmission or storage is completely secure. You are responsible for maintaining the confidentiality of your account credentials.

7. Children's Privacy

The Service is not intended for users under 18 years of age. We do not knowingly collect personal information from children. If we learn that we have collected data from a child, we will delete it promptly.

8. Third-Party Links

The Service may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.

9. AI Processing

When you use the Service:

  • Your prompts and content are processed by Google Gemini to generate AI persona responses
  • Under our paid API agreement with Google, your content is not used for AI model training
  • We do not use your content to train our own AI models without your explicit consent
  • Generated responses are stored in your account for your reference

10. International Users

If you are accessing the Service from outside Australia, please note that your data may be transferred to and processed in Australia or other countries. By using the Service, you consent to such transfers. We ensure appropriate safeguards are in place to protect your data regardless of where it is processed.

11. Australian Privacy Principles

We comply with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth). Australian residents have additional rights under this legislation, including the right to:

  • Know what personal information we hold about you
  • Access and correct your personal information
  • Complain about a breach of the APPs

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on the Service and updating the "Effective Date." Your continued use of the Service after changes constitutes acceptance of the updated policy.

13. Contact Us

For questions about this Privacy Policy or to exercise your privacy rights, please contact us:

I LIKE BASIC PTY LTD
Privacy Officer
Website: www.ilikebasic.com
Email: support@getbulker.ai

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.